Customer Support Specialist — Member Inquiries & Services
You can still review the qualifications and submit a general expression of interest for future opportunities.
Provide empathetic, timely, and culturally respectful resolution to member queries regarding temple sevas, subscriptions, consultations, and digital offerings.
01About SattvaLok
SattvaLok is a mission-driven technology platform dedicated to bridging the depth of timeless Sanatan wisdom, Indian Knowledge Systems (IKS), and cultural heritage with modern digital architecture. Unlike conventional content portals or superficial aggregators, SattvaLok builds high-integrity knowledge engines, research-backed digital archives, and responsible AI-powered discovery platforms. We adhere to rigorous standards of textual authenticity, epigraphical accuracy, and cultural nuance. Our interdisciplinary team unites software engineers, AI/RAG researchers, Vedic scholars, Sanskritists, and creative storytellers to create digital experiences that are trustworthy, inspiring, and globally accessible.
02About the Opportunity
At SattvaLok, support is not merely a technical ticketing queue—it is an extension of our sacred hospitality (Seva Bhav). Members reach out to us regarding temple puja bookings, prasadam deliveries, astrological consultation scheduling, and app navigation. As a Customer Support Specialist, you will ensure every interaction is handled with warmth, clarity, speed, and deep cultural respect, leaving members feeling heard, valued, and spiritually reassured.
03Responsibilities & Scope of Contribution
- →Manage incoming support tickets across email, WhatsApp Business, live chat, and voice channels.
- →Assist members with puja booking inquiries, rescheduling requests, and prasadam delivery tracking.
- →Help users troubleshoot account access, subscription management, and digital archive downloads.
- →Coordinate with temple coordinators, purohits, and logistics partners to resolve service delays.
- →Maintain a high first-response resolution rate while upholding compassionate communication standards.
- →Document recurring user friction points to assist product and engineering teams in platform enhancements.
04Qualifications & Required Skills
Required Qualifications
- ✓1–3 years of experience in customer support, ticketing systems (e.g., Zendesk, Freshdesk, Intercom), or hospitality.
- ✓Flawless written and verbal communication in English and Hindi; regional Indian language skills are a significant plus.
- ✓High empathy, patience, and polite conversational manners.
- ✓Comfortable with multi-tasking across web dashboards, CRM tools, and spreadsheet trackers.
Key Skills & Technologies
Preferred / Desirable Skills
- ★Familiarity with traditional Hindu rituals, festivals, and pilgrimage logistics.
- ★Prior customer service experience in e-commerce, religious tourism, or spiritual platforms.
- ★Fluency in Tamil, Telugu, Kannada, or Marathi.
05Candidate Privacy Notice (DPDP Act, 2023)
Transparent Personal Data Processing:
Candidate personal data provided during application is collected and processed solely for recruitment evaluation, role matching, and communication in compliance with the Digital Personal Data Protection Act, 2023.
We do not collect unnecessary sensitive data (such as Aadhaar, PAN, or financial details) during initial applications. You may request correction or deletion of your candidate record at any time by contacting [email protected].
06Frequently Asked Questions
Q: What channels will I be managing?
You will handle omnichannel support including email tickets, WhatsApp live chat, and occasional scheduled outbound phone follow-ups.
Q: Are there night shifts?
Current support shifts operate between 7:00 AM and 10:00 PM IST across flexible rotational rosters.
Q: What training will be provided?
New specialists undergo comprehensive onboarding covering temple protocols, ritual significance, booking flows, and support software.
Q: Is this role remote?
Yes, this is a fully remote position with necessary software licenses and support systems provided.
Q: What metrics measure performance?
Performance is evaluated on Customer Satisfaction (CSAT), first-response time, resolution accuracy, and adherence to Seva Bhav tone guidelines.
Stay Connected For Future Opportunities
Hiring for Customer Support Specialist — Member Inquiries & Services is currently closed. Introduce yourself to be considered when matching opportunities open.
Submit General Expression of Interest